Info Shipping Policy Cookie Cutters Plus Site
Shipping: All items are shipped by USPS or UPS or FedX . However, we also give you the customer the options to choose your shipping. Again, the cost will depend upon your preferences. All shipments are shipped out within in 48 hours after payment is cleared. Unless posted on our site that we are closed or vacation and if so we will ship ASAP after we return. Return shipping fees are non-refundable if you decide you do not like the item. If you receive the item and we have made a mistake you can either request a full refund or we will ship the item back out ASAP with no additional charges. If you do not receive your package, we will provide proof transit number of your post/ postage. Cookie Cutters Plus is not responsible if you do not receive your package due to postal error, wrong address given or you are not there to receive it. We encourage all customers if problem arises please contact your service provider ASAP with your tracking number/transit number. The buyer is liable for non-receipt of packages sent rather to U.S. or non-U.S. addresses, and the purchase and postage price will not be refunded. Keep in mind we also do not have control over local or foreign governments or postal services. Insurance is always up to the customer so please convey to us in your order form you which to have it placed on your item. Please keep in mind there is extra charge for this and the buyer must buy for it. It’s not the responsibility of this company to assess this request.
International Shipping: International Buyer’s please contact customer service for shipping rates. We can ship First Class International shipping not over 4 lbs. However, it’s the lowest cost but sometimes the item is not received. Also, keep in mind once an item has been shipped out of the USA we have no way of tracking your item’s once they leave our store if you choose First Class Post. All Priority Post is fully tracked. All Expressed is completely tracked and shipped quickly. Times for Express is must be processed and mailed by 12:00 noon and 3:00pm EST.
Shopping: You are shopping on a safe and secure web site. We do not at any point sell your info to third parties about you nor do we have access to any of your personal information like credit cards numbers and so on we do not send junk mail.
Returns: Item or items must be returned within 7 days in the same condition as bought .If you receive your order and decide you no longer need or want the item, contact us within 7 days of the purchase date. We accept returns, with our prior approval, if they are still in our original sealed package. We do charge a *20% restocking fee and will make a refund after we receive the returned package for the item only not the shipping fee (this applies to those you decide to change their minds only).